Privacy Policy

Zero Carbonz Pty Ltd ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website at zerocarbonz.com.au or contact us for a quote or installation.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

Information you provide directly

When you request a quote, contact us, or use our website, we may collect:

• Name and contact details (phone number, email address)
• Property address or suburb
• Information about your energy usage and existing systems
• Any other information you choose to provide in our contact forms

Information collected automatically

When you visit our website, we may automatically collect certain information including:

• Browser type and version
• Pages visited and time spent on each page
• Referring website or search terms used to find us
• General location information (city/region level)

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and enquiries
• Provide installation and after-sales services
• Send you relevant information about our products and services (where you have consented)
• Process government rebate applications on your behalf
• Improve our website and services
• Comply with legal obligations

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Installation partners — SAA-accredited installers who carry out work on our behalf
• Government bodies — when processing rebate applications (e.g. STC lodgements, ESS applications) with your consent
• Service providers — such as our form processing service (Formspree) and website hosting (Netlify), who are bound by confidentiality obligations
• Legal requirements — where required by law, court order, or government authority

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. Our website uses HTTPS encryption for all data transmission.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Quote enquiry data is typically retained for 2 years. Customer installation records are retained for 7 years as required for warranty and compliance purposes.

6. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Opt out of direct marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us at hello@zerocarbonz.com.au.

7. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

8. Third-Party Websites

Our website may contain links to third-party websites. We have no control over the content or privacy practices of those sites and accept no responsibility for them. We encourage you to review the privacy policy of any site you visit.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of our website after any changes constitutes your acceptance of the new policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: hello@zerocarbonz.com.au
• Phone: 0493 095 671
• Address: 146 Marsden Street, Parramatta NSW 2150

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.